Privacy Policy

Information We Collect

When you register an account with Zoome Casino, we collect identification details such as your full name, date of birth, residential address, email address, and telephone number. This information is necessary to verify your identity, comply with anti-money laundering regulations, and ensure you meet the legal age requirement for gambling in your jurisdiction.

During your use of our platform, we automatically gather technical data including your IP address, browser type, device identifiers, operating system version, and pages visited. This data helps us maintain platform security, diagnose technical issues, and improve the overall user experience.

Transaction records, including deposit and withdrawal amounts, payment method details, and timestamps, are retained in accordance with financial regulatory requirements imposed by the Tobique Gaming Commission under licence number 0000002.

How Your Data Is Used

Your personal information is processed primarily to operate your account, verify transactions, fulfil legal obligations, and deliver customer support. Without this processing, we would be unable to provide the services offered by Zoome Casino.

We may use aggregated and anonymised data sets to analyse platform usage trends, improve game offerings, and optimise site performance. Such aggregated data cannot be traced back to any individual user.

Marketing communications, including promotional offers and newsletters, are sent only where you have provided explicit consent. You may withdraw this consent at any time through the notification preferences section in your account or by clicking the unsubscribe link in any marketing email.

Data Sharing and Third Parties

Zoome Casino does not sell your personal data to third parties. Information may be shared with payment processors, identity verification providers, and regulatory authorities solely to the extent necessary for service delivery and legal compliance.

Our third-party partners are contractually obligated to handle your data in accordance with strict confidentiality and security standards. We conduct periodic reviews to ensure ongoing compliance with these obligations.

Security Measures and Data Retention

We employ industry-standard encryption protocols, secure server infrastructure, access controls, and regular security audits to protect your information from unauthorised access, alteration, or disclosure.

Personal data is retained for the duration of your account relationship and for such additional periods as required by applicable laws and regulatory directives. Once the retention period expires, data is securely deleted or irreversibly anonymised.

In the event of a data breach that poses a significant risk to your rights, we will notify affected users and relevant authorities within the timeframes mandated by law.

Your Rights and How to Exercise Them

Depending on your jurisdiction, you may have the right to access, rectify, erase, or port your personal data. You may also have the right to restrict or object to certain forms of processing.

To exercise any of these rights, please contact our data protection team using the details provided below. We will respond to verified requests within thirty calendar days and may require proof of identity before processing your request.